FAQ
How do I change currency?
THE VANISHING ONES processes and charges orders in Canadian currency (CAD). Note that the currency conversions provided on our website are approximations based on the most current exchange rates. These rates may differ from those actually used by your card provider. Purchases may also be subject to currency conversion fees levied by your bank.
Do you ship internationally?
THE VANISHING ONES ships worldwide with the exception of a few select countries. For international orders, we offer both Canada Post and Courier services. For international Canada Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For Courier shipments, the selected Courier will be handling your parcel from door-to-door.
Please note that international orders may be subject to customs fees levied by the destination country. We have no control over if, or how much you will be charged for customs, and we are not responsible for any additional charges the destination country imposes on you.
What is your return/exchange policy?
THE VANISHING ONES will accept returns for Credit or an Exchange on all regular priced items within 7 days of package delivery confirmation.
You can read our full Refund & Exchange policy here.
What size am I?
Please refer to our sizing chart located in the description of the item you are interested in. If you still have questions, you can always email info@thevanishingones.com
